CANCELLATION AND REFUND POLICY

After an Adult Product is shipped to Buyer, THE SALE IS FINAL, and it cannot be cancelled or returned for any reason. 

CANCELATIONS: 

The customer has 24 hours to cancel the order. After that date no cancellations will be accepted. 

RETURNS:

Due to the nature of this product, it is not possible for us to provide an exchange or return as there are multiple concerns such as hygiene and safety. Please understand that this is the normal practice within the sex dolls industry.

DAMAGE OR INCORRECT ITEM RECEIVED

If your product or any part is damaged during the shipment process and the box has visible damages you should open a complaint with the shipment carrier as that probably happened during the shipment. After that, please report to us so we can also escalate it. Cardboard boxes might get scratches during shipment. Please report to the shipping company if you see visible issues on the box.

If the product has any issues, Or if you received a different item please send photos to info@thedarkpassion.com and we will assess the issue in order to provide a solution, it will depend on the nature of the incident. 

If the problem was caused by us, or the product has any manufacturing defects please be assured that Dark Passion will take care of it.

SUPPORT

Dark Passion understands your Passion and we are here to fulfill it. Distinctive tastes require different looks, shapes, forms, and colors. Here, you have the Freedom to make all your desires happen!, so please don't hesitate to ask any questions at any time during your shopping experience or while waiting for your dream doll to arrive at your home.

For additional help please contact us at: 1 (800) 210-9808 Monday - Friday from 9:00 am to 3:00 pm EST OR Email Us at info@thedarkpassion.com